Last updated: 2026-05-02
This page explains how returns and refunds work for Arbonne products
you discovered through wadecritides.com or that
Wade Critides referred you to.
All product purchases referred from this Site are processed and fulfilled by Arbonne International, LLC ("Arbonne"). Arbonne handles your payment, shipping, customer service, returns, and refunds directly.
Wade Critides does not hold inventory, ship products, or process payments.
This means the formal return and refund process is governed by Arbonne's current return policy, available at arbonne.com. Arbonne's published policy is the authoritative version.
Arbonne offers a 90-day money-back guarantee on its products to Clients and Preferred Clients. The following is a general summary as of the date listed above. Arbonne may update its policy at any time, and the version on Arbonne's website controls.
• Within 90 days from your purchase date, if you are not completely satisfied, you may return the product to your Independent Consultant or to Arbonne for a full refund or replacement.
• Shipping fees are non-refundable.
• Promotional products and gift items may not be eligible for replacement and, at Arbonne's discretion, may be exchanged for an item of equal value.
• Where you bought the product matters. The Arbonne guarantee applies only to orders placed directly through Arbonne.com or an Arbonne Independent Consultant. Returns cannot be accepted for products purchased from third-party online platforms or resellers, including Amazon, eBay, or similar sites.
You have two options:
1. Contact Arbonne directly (fastest).
Call Arbonne Customer Service at 1-800-272-6663 or visit arbonne.com and follow the return instructions in your account. Arbonne will give you return instructions and the address to ship the product back to.
2. Contact us for help.
You can also reach out via contact form and we'll help walk you through the process or pass your request along to Arbonne. Please note: the formal return is still processed by Arbonne, not by us.
Important: please contact us before sending anything. Under Arbonne's policy you may return products through your Independent Consultant or directly to Arbonne. The fastest route is usually through Arbonne Customer Service, who will give you return instructions and a return address. If you'd rather go through us, contact us first via contact form and we'll arrange it with Arbonne. Please don't mail products to us without contacting us first.
If your order arrives damaged, defective, or contains the wrong item, please contact Arbonne Customer Service immediately at 1-800-272-6663 so they can correct the issue. You can also reach out to us via contact form and we will help you connect with Arbonne.
Once Arbonne receives and processes your return, they will issue your refund to the original payment method. Processing times can vary, and your bank or card issuer may take additional time to post the refund to your account. For status updates, contact Arbonne directly.
As an Independent Consultant, we are not able to:
• Process refunds directly
• Accept returned products by mail without arranging it with you first
• Override or modify Arbonne's return policy
• Issue replacements outside Arbonne's stated terms
For any of these, please contact Arbonne.
For general questions about returns, reach out via contact form. For the formal process, contact Arbonne directly through arbonne.com or your country's Arbonne Customer Service phone number.
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